UnityCloud

Bring omnichannel chat to your contact centre

Easily add chat services from multiple channels to your contact centre without the need for yet another separate piece of software.

Phone

Embed a chat bubble on any website

  • Wordpress plugin available, or just paste in the provided code.
  • Has the ability to customise the theme and preset messages.
  • Messages are automatically distributed to your agents.
  • Agents can even escalate to a phone call, all within your site.

Send and receive SMS from within 3CX Chat

UnityCloud provide an integration service to allow our customers to send and receive SMS using an NZ provider. This approach is much more reliable than using an international vendor, like Twilio for example.

Some research suggests that SMS gets 98% open rates compared with emails which only see about a 22% open rate.
Make sure your customers get the message, send them a text.

Centrally manage your social media inboxes

  • Connect with Facebook and Whatsapp Business accounts.
  • Messages from each channel are delivered to agents in a 'single pane of glass'.
  • Chats are then stored on your 3CX server for reporting purposes.
  • An excellent option for larger teams where access to social accounts needs to be shared.
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